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As a general rule, we at 55 Degrees are available for any questions, concerns, issues etc through our support channel at https://55degrees.atlassian.net or support@55degrees.seportal.
Level 1
Criteria for Classification: Request is an outage or problem causing the product not to be usable at all by the customer. Any security related incidents are treated as Level 1.
Time to first response: Within 2 hours of receipt of request during business hours. Requests received outside of business hours will be treated as they were received at 9 am on the next business day.
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