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Assistance for customers without a valid maintenance agreement, subscription, or evaluation/trial license. (Jira Server license holders must continue to pay an annual fee to be entitled to continued support.)
Assistance solving issues within the host application (Jira or Azure DevOps) for our embedded apps.
Assistance for customers using unsupported versions of Jira and Azure DevOps, including beta releases, development releases, or release candidates of host apps.
Applications that are no longer supported because they are classified as end-of-life (see https://confluence.atlassian.com/support/atlassian-support-end-of-life-policy-201851003.html for more information)
Jira Server has been marked as end-of-life by Atlassian. If a support case requires support from Atlassian or is an issue with Jira and they are no longer offering support, our capability will be limited. Please see the support timelines provided by Atlassian at https://www.atlassian.com/migration/faqs#general under the heading "Will server still receive enhancements or bug fixes?"
Support with Databases or Application Servers
Atlassian provides integration instructions for getting their products to work on supported platforms, but we do not support configurations that differ from the procedures described in the Atlassian product documentation. We test on common platform combinations. However, we expect that you test our add-on in a development environment in order to ensure that your platform combination runs without issues. If you do encounter issues in any environment, please provide us feedback through our support channel-
Resolving performance issues caused by host application configuration that is not aligned with generally accepted best practices (we will assist in identifying the cause, however it is the responsibility of the customer to resolve the root cause).
Assistance with third-party application integrations or third-party plugins not distributed or sold by 55 Degrees.
Product Training or Onboarding
Subject Matter coaching, consultation or training in topics related to our applications (e.g. statistics, metrics, lean, agile, etc.)
Support in languages other than Swedish or English.
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