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  • Arrival Rate is how often work enters into the first checked step of your workflow as configured in the Workflow Stages control for this chart. 

  • Throughput is how often work enters the last checked stage of your workflow as configured in the Workflow Stages control for this chart. 

  • WIP Age is the age of your work-in-progress or how many days it has been since the work items entered the first checked step of your workflow as configured in the Workflow Stages control for this chart.

    • Work-in-progress is defined as work that has entered the first checked step of your workflow but has not entered the last checked step.

    • According to the example above:

      • The average age of the items in progress Today is 10.03

      • The average age of the items in progress 7 days ago is 9.47

      • The average age of the items in progress 30 days ago is 4.37

You see the calculated averages of the above data points for the following time horizons:

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