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After loading your data into Analytics, there is a section on the right sidebar titled "Workflow Stages" that lists all of the imported workflow stages. There, you can check and uncheck workflow stages to change which workflow stage counts as started and which workflow stage counts as finished. The first selected workflow stage is when Cycle Time begins and the last selected workflow stage is when Cycle Time ends. |
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If an item has been in a workflow stage only once, the date associated with that stage is the date the item entered that workflow stage. If an item has been in a workflow stage more than once, the date associated with that stage is the last date the item entered the workflow stage. Read more about why we do it this way… |
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