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The app doesn’t load.

Your organization’s network is blocking access to the app.

Attempt to load this page: https://actionableagile.55degrees-apps.net/accesscheck.html. If unsuccessful, You will need to have your networking team open up port 443 for browsing on the following domains to use the app:

1. https://actionableagile.55degrees-apps.net

2. https://connect-cdn.atl-paas.net

Optionally, please have them open up port 443 for browsing on the following domains:

1. https://browser.sentry-cdn.com (for error reporting)

2. https://jsd-widget.atlassian.com (for feedback collection)

You have ad blockers or other browser extensions blocking the app.

Turning off ad blockers or configure them to always allow our site to function.

I’m able to load the app but it keeps reverting to Example data when I try to load my Jira data

Your browser is set to block 3rd party cookies and local storage usage

Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile.55degrees-apps.net. How do I do this?

You cannot access ActionableAgile and get the below error message:

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The error message comes from Atlassian not ActionableAgile, could be caused by either corporate firewall/network/security issues or deeper issue which need to be escalated to Atlassian

Try loading https://actionableagile.55degrees-apps.net/accesscheck.html and letting us know if you’re able to load that? If you’re not then it’s more than likely that your corporate firewall/network/security is blocking access to our web service and we’ll need them to allow list actionableagile.55degrees-apps.net .

If you are able to load that page - then it’s not the networking issue but something else. Can you try in a different browser?

In the new Header experience, when I click on a saved data set, a different data set loads.

The error occurs when data have been loaded and saved in “Load Jira Issues”. As we save the configurations and saved data sets in the Jira user properties, the saved data set might have been overwritten. To investigate we need to check the configuration saved in the user property.

1. Open this URL https://55degrees.atlassian.net/rest/api/3/user/properties/55d-aa-dl-history-data?accountId= in a tab

2. Open your Jira profile in a seperate tab, look at the URL and copy the string with numbers and letters:

3. Add this string at the end of the first URL:

4. The saved data set configuration will then appear on the page:

Please provide us with the whole text for investigation.

Your data set is gets stuck while loading.

Too many custom fields.

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In the Server Settings, disable Custom Fields and reduce the Jira Fetch Limit.