Klar is built on a new Atlassian platform called Forge. This allows vendors like us to store data within the Atlassian framework you already trust, reducing the number of vendors storing your data.
One thing the Forge platform requires is that every user approve each app individually. When you first interact with Klar or any other forge app, you’ll see that app asking you to allow access.
When you click on the Allow access button, you’ll get more information about the app and what it can do in your Jira instance, like this:
So, for Klar, we currently request permission to update Jira work items and view your user. If we ever need to ask for new permissions, you will be prompted to allow those new permissions.
Once you Accept, you’ll be able to see and use the app as intended.