Troubleshooting

I can’t load ActionableAgile

Your network or browser are blocking access to the app.

1. Check your browser extensions

   1. Turn off any ad blockers to see if this resolves your problem.

2. Check your network

   1. Can you load the app outside of your network but not inside? Please work with your organization’s support team to allow access to https://analytics.actionableagile.com from your network.

Your network blocks access for ActionableAgile or you are using extensions such as ad blockers

1. Check your network

   1. Load Access check . If you cannot load this page and get text returned, then your network is blocking access to ActionableAgile. Please work with your organizations support team to allow access to https://actionableagile-for-azure.55degrees-apps.net/ from your network.

2. Check your browser extensions

   1. Turn off any ad blockers to see if this resolves your problem.

I’m able to load ActionableAgile but whenever I import data it keeps reverting to Example data.

This is usually caused by either your browser or ad blocking software blocking 3rd party cookies and local storage usage. Please walk through the following troubleshooting steps:

1. Check your browser settings

   1. Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile-for-azure.55degrees-apps.net/ . How do I do this?

2. Check your browser extensions

   1. Turn off any ad blockers to see if this resolves your problem.

I get errors when loading data in ActionableAgile

We need more information to troubleshoot

Please contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:

• copy and paste any javascript errors from your browser’s developer console. How do I find this?

• generating and providing a HAR file generated when you load the page. How do I do this?

ActionableAgile cannot load your data and shows the following error message “Loading context…” or this error message:

Open

Users with Stakeholder access in Azure DevOps do not have permissions to view and edit Analytics views, for this reason they will not be able to use ActionableAgile.

Check with your Azure Administrator to change your access level to be granted access to ActionableAgile.

ActionableAgile is showing issues which should not appear OR not showing issues which should appear in the chart

We need more information to troubleshoot

Please contact us and provide:

• A description of what you expect to see

• Information on the issue: issue type and whole issue history

• A CSV export of your data from ActionableAgile

My data looks different than I expected

Some items are moving backwards in your workflow

Here is how ActionableAgile handles backwards movements: how ActionableAgile handles work that moves backwards in the workflow.

Expecting the app to pull from the individual item history.

Our app uses the project specific analytics service provided by Microsoft. This means that item history not related to that project may not appear in the analytics.

A filter is applied

If you see a green funnel on the left of the top bar, it means that there is at least 1 filter set, you can hover over it to see the list of the filter and where they were applied. You can either found them and reset the filter or clear your browser storage which will delete all settings.

ActionableAgile is not showing some items

The default area path is nested

You can check what is your defaulted area path in your Project Settings > Team configuration > Area > default

Open

This means that items not nested may not appear in the analytics.

ActionableAgile is not showing some items

The work item has changed either board or team

ActionableAgile currently only queries historical data from the board you are loading. It does not import historical data from when a work item was previously in a different board or team. There is currently no work around but we do plan on improving the data loading experience and supporting cross-team/board movements.

Name says “User Not Found” and Email is a long string

The user manager can “recognize” only those who have access to the area you’re in when you pull up the user manager.

These users may be valid users in another organization or users in this organization that only have access to other areas of the Azure.

No workarounds to get all users to appear at the same time.

However, their name will appear when you go to manage users in an area they do have appropriate access to.

The user has access but as a stakeholder.

Provide basic access to users who will be using ActionableAgile. Stakeholders do not have access to the Azure analytics service.

Your payment was not processed - Bank authentication required

3D Secure attempt incomplete
The cardholder began 3D Secure authentication but has not completed it

Our subscription management system, Recurly, should sent you an email to go through the 3DS process. You will find the steps here, once this is done will the transaction be able to go through.