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My data looks different than I expected
Common reasons behind mismatched expectations are:
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Your Problem | The Potential Cause | Suggested Solutions |
|---|---|---|
Jira issues don’t show time in certain statuses and too much time in others | Not understanding how ActionableAgile handles work that moves backwards in the workflow. | Read about how ActionableAgile handles work that moves backwards in the workflow. |
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Jira issues are showing up in the wrong column in the Aging Work In Progress chart | If you loaded a Jira board, the board mapping doesn’t account for |
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any workflow states no longer available in your project (or states from other places that issues have moved from). | Try loading via the filter used by the board and manually mapping the all historical workflow statuses used to see if this resolves your problem. | |
I am getting a message that at least 10 items are needed. | You are loading a new board, filter, or project and you don’t have many, or any, finished items based on how your AA workflow stages are configured. The chart should load regardless but you may get a warning that we can’t forecast effectively until you have at least 10 items completed. | Start by using the Aging Work In Progress chart to manage work to completion until you finish at least 10 items. |
If the above doesn’t help, please create a support request and add the following information to your support request to get us started:
A description of why the loaded data doesn’t match your expectations.
Which way you are loading the data (board, filter, project)
A CSV export of your data from ActionableAgile.A description of why it doesn’t match your expectations.
We may also ask for additional information like what is listed below based on the particular problem you are having:
A screengrab of the workflow mapping of your Jira Workflow statuses to AA workflow stages
When loading a board, this would be a picture of your board column configuration screen in its entirety, including unmapped statuses.
If loading a project or filter, or using our new EAP data loader, you would show us a screengrab of your the mapped workflow (step 2)
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Having Other Issues?
Please enter a support request with as much detail as possible. Consider adding the following:
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