55 Degrees uses the third-party companies below (each, a “sub-processor”) to process data, sometimes personal data (i) on behalf of 55 Degrees' customers; (ii) in accordance with customer instructions as communicated by 55 Degrees; and (iii) in strict accordance with the terms of a written contract, if one exists, between 55 Degrees and the sub-processor. If we use additional sub-processors to deliver our service but don't send personal or user-generated data (aka. customer data) to them for processing, they will not be listed in this document. The supplier (e.g., vendors or sub-processors) relevant to you will depend on your interactions with 55 Degrees.
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General Communication and Subscription Management
Supplier
Purpose for the Processing or Storage
Which Data?
When?
Where?
Important Notes
Amazon AWS
Hosting Logs (S3 Global, CloudFront)
IP address
When you use our Cloud applications
Global (Data stored in region of user)
Supplier | Purpose for the Processing or Storage | Which Data? | When? | Where? | Important Notes | |||||
|---|---|---|---|---|---|---|---|---|---|---|
Brevo (was SendinBlue) | Marketing Emails |
| When you subscribe to our mailing lists | EU | Technically, we don’t transfer your information. We embed or use pages or forms hosted by Brevo. Relevant documents | |||||
CalendlyGoogle Ireland (HQ: USAGoogle Workspace, including Email) | Online appointment booking service |
| When you book a meeting with us using the service. | USACustomer Email Communication |
| When you email us. | All data is stored at rest in Europe. | Technically, we don’t transfer your information. You enter information directly into this subprocessor. Google Ireland (Google Workspace, including EmailYour emails go directly to this sub-processor. Relevant Documents: | ||
Microsoft (Teams, OneDrive) All data is stored at rest in Europe. | Customer Email Communication |
| When you email us. | Video Meetings and Recording storage |
| When you register for or attend, a meeting hosted on the service. | EU | Technically, we don’t transfer your information. Your emails go directly to this sub-processor. Relevant Documents: | ||
Microsoft (Teams, OneDrive) | Video Meetings and Recording storage |
| When you register for or attend, a meeting hosted on the service. | EU | Technically, we don’t transfer your information. You either enter information directly into this subprocessor or another subprocessor (Google Workspace) transfers the data to Teams. | |||||
Planhat AB (HQ: SwedenYou either enter information directly into this subprocessor or another subprocessor (Google Workspace) transfers the data to Teams. | ||||||||||
Planhat AB (HQ: Sweden) | Customer Success Platform (We are migrating customer success from Pipedrive to Planhat) |
| When your information is provided to us as a key contact for a new or existing subscription or evaluation. When you communicate/interact with us regarding your organization’s subscription or evaluation. | EU | We transfer information. Relevant documents | |||||
Stripe (HQ: USA) | Customer Success Platform (We are migrating customer success from Pipedrive to Planhat) |
| When your information is provided to us as a key contact for a new or existing subscription or evaluation. When you communicate/interact with us regarding your organization’s subscription or evaluation. | Credit card payment processing |
| Upon purchase or renewal of a paid subscription for ActionableAgile Analytics (https://analytics.actionableagile.com ) or ActionableAgile for Azure DevOps. | USA | Technically, we don’t transfer your information. Our Subscription Management subprocessor, Recurly, communicates directly with Stripe for credit card payment processing. Relevant documents | ||
Visma Spcs AB (HQ: Sweden) | Quoting and Invoicing for customers paying by wire transfer |
| When you request a quote or an invoice for products or services sold directly from 55 Degrees. | EU | We transfer information. Relevant documents | |||||
StripeWIX (HQ: USAIsrael) | Credit card payment processing |
| Upon purchase or renewal of a paid subscription for ActionableAgile Analytics (https://analytics.actionableagile.com ) or ActionableAgile for Azure DevOps. | USA | Technically, we don’t transfer your information. Our Subscription Management subprocessor, Recurly, communicates directly with Stripe for credit card payment processingPolicy | Cookie Policy | ISO 27001 Compliance | Website Creation and Hosting Provider |
| When you visit our website at https://55degrees.se | USA, EU, Japan, Israel (depending on what the information is and if WIX is using a subprocessor). | Relevant documents
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Wordpress by Automattic (HQ: SwedenUSA) | Quoting and Invoicing for customers paying by wire transfer |
| When you request a quote or an invoice for products or services sold directly from 55 Degrees. | EU | We transfer information.DPA upon request | Website Creation and Hosting Provider. Services used:
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| When you visit our website at https://actionableagile.com | USA | Technically, we don’t transfer your information. Our site is run by Automattic on wordpress.com and they collect information directly to run and manage the service. Relevant documents
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Zoom (HQ: IsraelUSA) DPA | Privacy Policy | Cookie Policy | ISO 27001 Compliance | Website Creation and Hosting Provider |
| When you visit our website at https://55degrees.se | USA, EU, Japan, Israel (depending on what the information is and if WIX is using a subprocessor). | Relevant documents
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Wordpress by Automattic (HQ: USA) DPA upon request | Website Creation and Hosting Provider. Services used:
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| When you visit our website at https://actionableagile.com | USA | Technically, we don’t transfer your information. Our site is run by Automattic on wordpress.com and they collect information directly to run and manage the service. Relevant documents
| |||||
Zoom (HQ: USA) | Video Meetings and Recording storage |
| When you register for or attend, a meeting hosted on the service. | USA (data at rest) EU (data in transit) | Technically, we don’t transfer your information. You either enter information directly into this subprocessor or another subprocessor (Google Workspace, Mighty Networks) transfers the data to Zoom. |
Our Jira Cloud Applications
Video Meetings and Recording storage |
| When you register for or attend, a meeting hosted on the service. | USA (data at rest) EU (data in transit) | Technically, we don’t transfer your information. You either enter information directly into this subprocessor or another subprocessor (Google Workspace, Mighty Networks) transfers the data to Zoom. |
Our Jira Cloud Applications
Supplier | Purpose for the Processing or Storage | Which Data? | When? | Where? | Important Notes | ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Amazon AWS | Hosting Logs (S3 Global, CloudFront) |
| When you use our Cloud applications | Global (Data stored in region of user) | We transfer information. Relevant documents | ||||||||||||||||
Storage for configurations required for operation of applications or features.
|
| Depending on configurations required for providing functionality. For example in ActionableAgile: We store Jira Account IDs for users who own and can access shared data sets. | EU | We transfer information. Relevant documents | |||||||||||||||||
MixPanel (HQ: USA) | Product Usage Analytics |
| When you use our Cloud applications (not relevant for Server or Data Center Customers) | EU | We transfer information. Relevant documents | Storage for configurations required for operation of applications or features.
|
| Depending on configurations required for providing functionality. For example in ActionableAgile: We store Jira Account IDs for users who own and can access shared data sets. | EU | ||||||||||||
Product Fruits (HQ: Czech Republic) | In-App User Help and Messaging |
| When you use our Cloud applications | EU | We transfer information. Relevant documents | ||||||||||||||||
Sentry (HQ: USA) | Error logging and handling |
| When you experience a javascript error while using one of our Cloud applications | USA | We transfer information. Relevant documents
| MixPanel (HQ: USA) | Product Usage Analytics |
|
Our Azure Cloud and Standalone SaaS Applications
Supplier | Purpose for the Processing or Storage | Which Data? | When? | Where? | Important Notes |
|---|---|---|---|---|---|
Amazon AWS | Hosting Logs (S3 Global, CloudFront) |
| When you use our Cloud applications | Global ( |
Data stored in region local to the user) | We transfer information. Relevant documents |
Sentry
(HQ: USA)
Error logging and handling
Organization’s subscription ID
Information about the user’s computer, browser
When you experience a javascript error while using one of our Cloud applications
Authorization for OAuth connections to work management systems like Jira Cloud |
| When you use an OAuth based wizard to connect to your work management system | EU (Frankfurt) | We transfer information. Relevant documents |
Our Azure Cloud and Standalone SaaS Applications
Supplier | Purpose for the Processing or Storage | Which Data? | When? | Where? | Important Notes | |||
|---|---|---|---|---|---|---|---|---|
Amazon AWS | Hosting Logs (S3 Global, CloudFront) |
| When you use our Cloud applications | Global (Data stored in region local to the user) | We transfer information. Relevant documents | |||
Authorization for OAuth connections to work management systems like Jira Cloud |
| When you use an OAuth based wizard to connect to your work management system | EU (FrankfurtGoogle Cloud (Firebase) | Firestore Database Authorisation (Firebase Functions) We look for your ID in our Azure subscription files to see if you are listed as a user in a valid subscription. |
This is anonymous for managed users in a subscription as we have no way to lookup the personal data associated with the Azure ID. For the subscriber it is psuedonymized. We can connect this information to a subscriber email in Recurly. | When you access ActionableAgile within your Azure DevOps Services instance. | EU USA (Firebase Functions only) | We transfer information. Relevant documents |
Google Cloud (Firebase) | Firestore Database Authentication (Firebase Authentication) Authorisation (Firebase Functions) We look for your ID in our Azure subscription files to see if you are listed as a user in a valid subscription. |
This is anonymous for managed users in a subscription as we have no way to lookup the personal data associated with the Azure ID. For the subscriber it is psuedonymized. We can connect this information to a subscriber email in Recurly. | When you access ActionableAgile within your Azure DevOps Services instance. | EU USA (Firebase Functions only) |
| When you log into ActionableAgile Analytics (https://analytics.actionableagile.com) or ActionableAgile Labs (https://labs.actionableagile.55degrees.se/) | EU | We transfer information. Relevant documentsDocuments |
Google Cloud (FirebaseMixPanel (HQ: USA) | Firestore Database Authentication (Firebase Authentication) Authorisation (Firebase Functions) |
| When you log into ActionableAgile Analytics (https://analytics.actionableagile.com) or ActionableAgile Labs (https://labs.actionableagile.55degrees.se/) Product Usage Analytics |
| When you use ActionableAgile Standalone or ActionableAgile for Azure DevOps Services | EU | We transfer information. Relevant Documentsdocuments MixPanel | |
Product Fruits (HQ: USACzech Republic) | Product Usage Analytics |
| When you use ActionableAgile Standalone or ActionableAgile for Azure DevOps ServicesIn-App User Help and Messaging |
| When you use our Cloud applications | EU | We transfer information. Relevant documents | |
Recurly (HQ: USA) | Subscription Management, including selected Transactional Emails |
| When you start, update, or cancel an evaluation or paid subscription for ActionableAgile Analytics (https://analytics.actionableagile.com ) or ActionableAgile for Azure DevOps. | USA | Technically, we don’t transfer your information. We use hosted account management pages and forms used in our app are hosted forms. So, you’re entering information directly into our subprocessor and we don’t handle the transfer. Relevant Documents: | |||
Sentry (HQ: USA) | Error logging and handling |
| When you experience a javascript error while using one of our Cloud applications | USA | We transfer information. Relevant documents |
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Supplier | Purpose for the Processing or Storage | Which Data? | When? | Where? | Important Notes |
|---|---|---|---|---|---|
Jira Service Management (Atlassian Corporation Plc) (HQ: Australia) | Customer Support Request Management |
| You create a support request through our support portal or via email to support@55degrees.se or support@actionableagile.com. When we create a support request on your behalf because you contacted us through other channels. | EU/EEA (primary) USA (subset of core data) | Technically, we don’t transfer your information. Refined, our Support Portal platform communicates directly with the JSM platform to authenticate users and manage support requests. Relevant Documents: |
Refined (HQ: Sweden) DPA upon request | Privacy Policy | Customer Support Request Management |
The following data is processed, but not stored
| When you log into our support portal at https://support.55degrees.se and when you create or manage support requests via our support portal. Refined provides a nice front-end to our Jira Service Management projects and is a proxy for Jira Service Management content. | EU | Technically, we don’t transfer your information. You interact directly with this subprocessor when using our support site. This subprocessor communicates with Atlassian’s Jira Service management platform for authentication and to manage support requests Relevant Documents: |
Our Community Site
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April 15, 2024: Removed Calendly as a sub-processor, Added Product Fruits for our Cloud products. October 10, 2023: Removed Pipedrive as a sub-processor. June 30, 2023: Updated Data Storage and Processing region for our support portal supplier, Refined, as we migrated our data to EU now that that is an option. June 8, 2023: Added information about Mighty Networks, Added WIX and Wordpress/Automattic, reordered suppliers in alphabetical order within each section. May 15, 2023: Fixed links for AWS March 29 - 31, 2023:
March 14, 2023:
March 3, 2023: Added suppliers for our training and workshop business. February 17, 2023: Added Planhat as a vendor. This vendor will end up replacing Pipedrive for customer success operations. November 21 & 22, 2022:
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