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Is Your Issue a Known Bug? First, check out our Known Issues page to see if you are experiencing something we have identified and are working on. |
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copy and paste any javascript errors from your browser’s developer console. How do I find this?
generating and providing a HAR file generated when you load the page. How do I do this?
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My data looks different than I expected
Your Problem | The Potential Cause | Suggested Solutions |
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Jira issues don’t show time in certain statuses and too much time in others | Not understanding how ActionableAgile handles work that moves backwards in the workflow. | Read about how ActionableAgile handles work that moves backwards in the workflow. |
Jira issues are showing up in the wrong column in the Aging Work In Progress chart | If you loaded a Jira board, the board mapping doesn’t account for any workflow states no longer available in your project (or states from other places that issues have moved from). | Try loading via the filter used by the board and manually mapping the all historical workflow statuses used to see if this resolves your problem. |
Finished items are showing up in the Aging Work In Progress Chart | This will be based on how you have mapped Jira workflow statuses to ActionableAgile workflow stages. If the workflow status are not mapped to an ActionableAgile workflow stage, they will be shown in the last known ActionableAgile workflow stage. The app basically doesn’t know anywhere else to put it. | To troubleshoot it further we need to know:
2. An export of your AA data 3. How you’ve mapped Jira workflow statuses to AA workflow stages (a copy of the full board column mapping screen including unmapped statuses OR a screengrab of your workflow mapping in AA if you loaded by filter or project) 4. The transition history of an item in question. This information can be captured from the History tab in the issue itself (just next to comments). |
I am getting a message that at least 10 items are needed. | You are loading a new board, filter, or project and you don’t have many, or any, finished items based on how your AA workflow stages are configured. The chart should load regardless but you may get a warning that we can’t forecast effectively until you have at least 10 items completed. | Start by using the Aging Work In Progress chart to manage work to completion until you finish at least 10 items. |
If the above doesn’t help, create a support request and add the following information to get us started:
A description of why the loaded data doesn’t match your expectations.
Which way you are loading the data (board, filter, project)
We may also ask for additional information like what is listed below based on the particular problem you are having:
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