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Finding Your Browser's Console logs

Finding Your Browser's Console logs

Issues can sometimes be tricky to troubleshoot or even explain. One thing that can help us (and you) figure out what's going on is your browser's developer (or Javascript) console.

Here is how to find it on most modern browsers.

Google Chrome

Shortcut:

  • Windows/Linux: ctrl + Shift + J

  • MacOS: cmd + Option + J

  1. Open Google Chrome and go to the page where the issue is occurring.

  2. Right click anywhere on the page and select Inspect.

  3. From the panel opened, select the Console tab.

  4. Right click anywhere in the console output and select "Save as...".
    Choose a location to save the file and select "Save".

  5. Send us the file via your support ticket.

console-logs-chrome.mov

Apple Safari

Shortcut: Option + cmd + C

  1. Open Safari and go to the page where the issue is occurring.

  2. Right click anywhere on the page and select Inspect element.

  3. Select the Console tab.

  4. Select all by pressing ‘cmd + a’.

  5. Right click anywhere in the console output and select "Save Selected".

  6. Send us the file via your support ticket.

Consolelogs-Safari.mov

Microsoft Edge

Shortcut: Option + cmd + i

  1. Open Edge and go to the page where the issue is occurring.

  2. Right click anywhere on the page and select Inspect.

  3. Select the Console tab.

  4. Right click anywhere in the console output and select "Save as...".
    Choose a location to save the file and select "Save".

  5. Send us the file via your support ticket.

Consolelogs-Edge.mov

Mozilla Firefox

Shortcut: Option + cmd + J

  1. Open Firefox and go to the page where the issue is occurring.

  2. Right click anywhere on the page and select Inspect element.

  3. Select the Console tab.

  4. Right click anywhere in the console output and select "Save all messages to file".
    Choose a location to save the file and select "Save".

  5. Send us the file via your support ticket.

Consolelogs-Firefox.mov

Internet Explorer

We do not support Internet Explorer.

To open the developer console in Internet Explorer, click on the Gear Menu in the upper-right-hand corner of the browser window and select F12 Developer Tools. You can also press F12 to open it.

The console will either open up within your existing Internet Explorer window, or in a new window. You may have to select the Console tab.