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Jira issues don’t show time in certain statuses and too much time in others

Not understanding how ActionableAgile handles work that moves backwards in the workflow.

Read about how ActionableAgile handles work that moves backwards in the workflow.

Jira issues are showing up in the wrong column in the Aging Work In Progress chart or finished items are showing up in the Aging Work In Progress Chart

If you loaded a Jira board, the board mapping doesn’t account for any workflow states no longer available in your project (or states from other places that issues have moved from). If the workflow status are not mapped to an ActionableAgile workflow stage, they will be shown in the last known ActionableAgile workflow stage. The app basically doesn’t know anywhere else to put it.

Try loading via the filter used by the board and manually mapping the all historical workflow statuses used to see if this resolves your problem.

I am getting a message that at least 10 items are needed.

You are loading a new board, filter, or project and you don’t have many, or any, finished items based on how your AA workflow stages are configured. The chart should load regardless but you may get a warning that we can’t forecast effectively until you have at least 10 items completed.

Start by using the Aging Work In Progress chart to manage work to completion until you finish at least 10 items.

Jira issues are missing in the charts or showing where they should not

If you loaded a Jira board, the board mapping doesn’t account for any workflow states no longer available in your project (or states from other places that issues have moved from). If the workflow status are not mapped to an ActionableAgile workflow stage, they will be shown in the last known ActionableAgile workflow stage. The app basically doesn’t know anywhere else to put it.

Please give us:

• A description of what you expect to see

• Information on the issue: issue type and whole issue history

• A CSV export of your data from ActionableAgile

Jira issues do not show on the chart even though they are on the raw data

You might have set a filter (either in the global chart controls or the controls for this chart) which removes issues.

If you see a green funnel on the left of the top bar, it means that there is at least 1 filter set, you can hover over it to see the list of the filter and where they were applied. You can either found them and reset the filter or clear your browser storage which will delete all settings.