You can find potential solutions to common issues on this page. If you have an issue that this page or the rest of our full suite of user documentation doesn’t help with, please send us a support request.
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Is Your Issue a Known Bug?
First, check out our Known Issues page to see if you are experiencing something we have identified and are working on.
App & Data Loading Issues
This is usually caused by blocked network access, or using extensions such as ad blockers.
Your Problem | The Potential Cause | Suggested Solutions |
|---|---|---|
The app doesn’t load. | Your organization’s network is blocking access to the app. | Attempt to load this page: https://actionableagile.55degrees-apps.net/accesscheck.html. If unsucessful, You will need to have your networking team open up port 443 for browsing on the following domains to use the app: Optionally, please have them open up port 443 for browsing on the following domains:
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You have ad blockers or other browser extensions blocking the app. | Turning off ad blockers or configure them to always allow our site to function. | |
I’m able to load the app but it keeps reverting to Example data when I try to load my Jira data | Your browser is set to block 3rd party cookies and local storage usage | Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile.55degrees-apps.net. How do I do this? |
You have ad blockers or other browser extensions blocking the app. | Turning off ad blockers or configure them to always allow our site to function. |
If none of those steps solve your problem, contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:
copy and paste any javascript errors from your browser’s developer console. How do I find this?
generating and providing a HAR file generated when you load the page. How do I do this?
My data looks different than I expected
Your Problem | The Potential Cause | Suggested Solutions |
|---|---|---|
Jira issues don’t show time in certain statuses and too much time in others | Not understanding how ActionableAgile handles work that moves backwards in the workflow. | Read about how ActionableAgile handles work that moves backwards in the workflow. |
Jira issues are showing up in the wrong column in the Aging Work In Progress chart or finished items are showing up in the Aging Work In Progress Chart | If you loaded a Jira board, the board mapping doesn’t account for any workflow states no longer available in your project (or states from other places that issues have moved from). If the workflow status are not mapped to an ActionableAgile workflow stage, they will be shown in the last known ActionableAgile workflow stage. The app basically doesn’t know anywhere else to put it. | Try loading via the filter used by the board and manually mapping the all historical workflow statuses used to see if this resolves your problem. |
I am getting a message that at least 10 items are needed. | You are loading a new board, filter, or project and you don’t have many, or any, finished items based on how your AA workflow stages are configured. The chart should load regardless but you may get a warning that we can’t forecast effectively until you have at least 10 items completed. | Start by using the Aging Work In Progress chart to manage work to completion until you finish at least 10 items. |
Jira issues are missing in the charts or showing where they should not | If you loaded a Jira board, the board mapping doesn’t account for any workflow states no longer available in your project (or states from other places that issues have moved from). If the workflow status are not mapped to an ActionableAgile workflow stage, they will be shown in the last known ActionableAgile workflow stage. The app basically doesn’t know anywhere else to put it. | Please give us:
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If the above doesn’t help, create a support request and add the following information to get us started:
A description of why the loaded data doesn’t match your expectations.
Which way you are loading the data (board, filter, project)
We may also ask for additional information like what is listed below based on the particular problem you are having:
A screengrab of the workflow mapping of your Jira Workflow statuses to AA workflow stages
When loading a board, this would be a picture of your board column configuration screen in its entirety, including unmapped statuses.
If loading a project or filter, or using our new EAP data loader, you would show us a screengrab of your the mapped workflow (step 2)
Having Other Issues?
Please enter a support request with as much detail as possible. Consider adding the following:
What you experienced
What you were doing when you experienced it
What you expected to see
Any screengrabs you can take of the problem
Any JS errors that your browser shows in the JS console. How do I find this?
We always attempt to respond to and resolve issues as quickly as possible. Thanks for being a customer!