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Your Problem

The Potential Cause

Suggested Solutions

The app doesn’t load.

Your organization’s network is blocking access to the app.

Attempt to load this page: https://actionableagile.55degrees-apps.net/accesscheck.html. If unsucessful, You will need to have your networking team open up port 443 for browsing on the following domains to use the app:

  1. https://actionableagile.55degrees-apps.net

  2. https://connect-cdn.atl-paas.net

Optionally, please have them open up port 443 for browsing on the following domains:

  1. https://browser.sentry-cdn.com (for error reporting)

  2. https://jsd-widget.atlassian.com (for feedback collection)

You have ad blockers or other browser extensions blocking the app.

Turning off ad blockers or configure them to always allow our site to function.

I’m able to load the app but it keeps reverting to Example data when I try to load my Jira data

Your browser is set to block 3rd party cookies and local storage usage

Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile.55degrees-apps.net. How do I do this?

You have ad blockers or other browser extensions blocking the app.

Turning off ad blockers or configure them to always allow our site to function.

If none of those steps solve your problem, contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:

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