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Your Problem

The Potential Cause

Suggested Solutions

The app doesn’t load.

Your organization’s network is blocking access to the app.

Attempt to load this page: https://actionableagile.55degrees-apps.net/accesscheck.html. If unsuccessful, You will need to have your networking team open up port 443 for browsing on the following domains to use the app:

  1. https://actionableagile.55degrees-apps.net

  2. https://connect-cdn.atl-paas.net

Optionally, please have them open up port 443 for browsing on the following domains:

  1. https://browser.sentry-cdn.com (for error reporting)

  2. https://jsd-widget.atlassian.com (for feedback collection)

You have ad blockers or other browser extensions blocking the app.

Turning off ad blockers or configure them to always allow our site to function.

I’m able to load the app but it keeps reverting to Example data when I try to load my Jira data

Your browser is set to block 3rd party cookies and local storage usage

Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile.55degrees-apps.net. How do I do this?

You cannot access ActionableAgile and get the below error message:

Image Added

The error message comes from Atlassian not ActionableAgile, could be caused by either corporate firewall/network/security issues or deeper issue which need to be escalated to Atlassian

Try loading https://actionableagile.55degrees-apps.net/accesscheck.html and letting us know if you’re able to load that? If you’re not then it’s more than likely that your corporate firewall/network/security is blocking access to our web service and we’ll need them to allow list actionableagile.55degrees-apps.net .

If you are able to load that page - then it’s not the networking issue but something else. Can you try in a different browser?

If none of those steps solve your problem, contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:

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