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Your Problem | The Potential Cause | Suggested Solutions |
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The app doesn’t load. | Your organization’s network is blocking access to the app. | Attempt to load this page: https://actionableagile.55degrees-apps.net/accesscheck.html. If unsuccessful, You will need to have your networking team open up port 443 for browsing on the following domains to use the app: Optionally, please have them open up port 443 for browsing on the following domains:
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You have ad blockers or other browser extensions blocking the app. | Turning off ad blockers or configure them to always allow our site to function. | |
I’m able to load the app but it keeps reverting to Example data when I try to load my Jira data | Your browser is set to block 3rd party cookies and local storage usage | Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile.55degrees-apps.net. How do I do this? |
You cannot access ActionableAgile and get the below error message: | The error message comes from Atlassian not ActionableAgile, could be caused by either corporate firewall/network/security issues or deeper issue which need to be escalated to Atlassian | Try loading https://actionableagile.55degrees-apps.net/accesscheck.html and letting us know if you’re able to load that? If you’re not then it’s more than likely that your corporate firewall/network/security is blocking access to our web service and we’ll need them to allow list actionableagile.55degrees-apps.net . If you are able to load that page - then it’s not the networking issue but something else. Can you try in a different browser? |
If none of those steps solve your problem, contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:
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