When contacting us for support, it is necessary to provide your ActionableAgile Support Entitlement Number (or SEN), so that we can provide you the best possible level of service. You can find your SEN easily using one of the following methods:
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Find Your SEN in an Atlassian Server & Data Center Product
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Your SEN (Support Entitlement Number) can be found under the Manage apps section of the global Jira Administration page:
Click on Jira Administration cog icon.
Select Apps.
On the left-hand menu, click click on Manage Appsapps.
Scroll to find your ActionableAgile app and click the arrow to expand the information. This provides you the SEN, as well as other details about the app.Find the app in the list.
Click on the arrow next to it to open its tab.
This will load your app details, where you can find your SEN number.
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Find Your SEN in an Atlassian Cloud Product
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Your SEN (Support Entitlement Number) can be found under the Manage apps section of the global Jira Administration page:
Click on Jira Settings.
From there, click Select Apps.Then click Manage Apps
and scroll to find your ActionableAgile app and click the arrow to expand. This provides you the SEN, as well as other details about the app.Click on Manage apps.
Find the app in the list.
Click on the arrow next to it to open its tab.
This will load your app details, where you can find your SEN number.
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Find your SEN on My Atlassian
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