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This is usually caused by blocked network access, blocking 3rd party cookies and local storage usage, or using extensions such as ad blockers. Please walk through the following troubleshooting steps:
Check your network
Load https://actionableagile.55degrees-apps.net/accesscheck.html. If you cannot load this page outside of Jira, then your network is blocking access to ActionableAgile.
You will need to have your networking team open up port 443 for browsing on the following domains to use the app:
Optionally, please have tehm open up port 443 for browsing on the following domains:
https://browser.sentry-cdn.com (for error reporting)
https://jsd-widget.atlassian.com (for feedback collection)
Check your browser extensions
Turn off any ad blockers to see if this resolves your problem.
If none of those steps solve your problem, contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:
copy and paste any javascript errors from your browser’s developer console. How do I find this?
generating and providing a HAR file generated when you load the page. How do I do this?
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I’m able to load ActionableAgile but whenever I import data it keeps reverting to Example data.
This is usually caused by either your browser or ad blocking software blocking 3rd party cookies and local storage usage. Please walk through the following troubleshooting steps:
Check your browser settings
Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile.55degrees-apps.net. How do I do this?
Check your browser extensions
Turn off any ad blockers to see if this resolves your problem.
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