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Is Your Issue a Known Bug? First, check out our Known Issues page to see if you are experiencing something we have identified and are working on. |
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App & Data Loading Issues
This is usually caused by blocked network access, or using extensions such as ad blockers. Please walk through the following troubleshooting steps:
Check your network
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Your Problem | The Potential Cause | Suggested Solutions |
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The app doesn’t load. | Your organization’s network is blocking access to the app. | Attempt to load this page: https://actionableagile.55degrees-apps.net/accesscheck.html. If |
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unsucessful, You will need to have your networking team open up port 443 for browsing on the following domains to use the app: Optionally, please have |
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them open up port 443 for browsing on the following domains:
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You have ad blockers or other browser extensions blocking the app. |
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Turning off |
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ad blockers |
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If none of those steps solve your problem, contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:
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copy and paste any javascript errors from your browser’s developer console. How do I find this?
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or configure them to always allow our site to function. |
I’m able to load |
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the app but it keeps reverting to Example |
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data when I try to load my Jira data | Your browser is set to block 3rd party cookies and local storage usage |
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Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile.55degrees-apps.net. How do I do this? |
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You have ad blockers or other browser extensions blocking the app. |
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Turning off |
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ad blockers |
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or configure them to always allow our site to function. |
If none of those steps solve your problem, contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:
copy and paste any javascript errors from your browser’s developer console. How do I find this?
generating and providing a HAR file generated when you load the page. How do I do this?
I get errors when loading data in ActionableAgile
Please contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:
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Your Problem | The Potential Cause | Suggested Solutions |
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Jira issues don’t show time in certain statuses and too much time in others | Not understanding how ActionableAgile handles work that moves backwards in the workflow. | Read about how ActionableAgile handles work that moves backwards in the workflow. |
Jira issues are showing up in the wrong column in the Aging Work In Progress chart | If you loaded a Jira board, the board mapping doesn’t account for any workflow states no longer available in your project (or states from other places that issues have moved from). | Try loading via the filter used by the board and manually mapping the all historical workflow statuses used to see if this resolves your problem. |
I am getting a message that at least 10 items are needed. | You are loading a new board, filter, or project and you don’t have many, or any, finished items based on how your AA workflow stages are configured. The chart should load regardless but you may get a warning that we can’t forecast effectively until you have at least 10 items completed. | Start by using the Aging Work In Progress chart to manage work to completion until you finish at least 10 items. |
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