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Having Data-Loading Issues?

First check to make sure that there are no local problems causing your data-loading issues:

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I can’t load ActionableAgile

This is usually caused by blocked network access, blocking 3rd party cookies and local storage usage, or using extensions such as ad blockers. Please walk through the following troubleshooting steps:

1. Check your network

   1. Load https://actionableagile.55degrees-apps.net

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1. 1. . If you cannot load this page outside of Jira, then your network is blocking access to ActionableAgile.

   2. You will need to have your networking team open up port 443 for browsing on the following domains to use the app:

      • https://actionableagile.55degrees-apps.net

      • https://connect-cdn.atl-paas.net

   3. Optionally, please have tehm open up port 443 for browsing on the following domains:

      • https://browser.sentry-cdn.com (for error reporting)

      • https://jsd-widget.atlassian.com (for feedback collection)

2. Check your browser settings

   1. Make sure that your browser settings allow 3rd party cookies and local storage to be set or that you allow cookies and local storage to be set by https://actionableagile.55degrees-apps.net

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1. 1. . How do I do this?

2. Check your browser extensions

   1. Turn off any ad blockers to see if this resolves your problem.

If none of those steps solve your problem, contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues, including, but not limited to the following actions:

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:

• copy and paste any javascript errors from your browser’s developer console. generate and provide How do I find this?

• generating and providing a HAR file

If you have a data-related issue, adding these to your support request upon creation will speed up our troubleshooting process.

Having Data-Integrity Issues?

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• generated when you load the page. How do I do this?

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I get errors when loading data in ActionableAgile

Please contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:

• copy and paste any javascript errors from your browser’s developer console. How do I find this?

• generating and providing a HAR file generated when you load the page. How do I do this?

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My data looks different than I expected

Common reasons behind mismatched expectations are:

• not understanding how ActionableAgile handles work that moves backwards in the workflow.

• When loading a board, the board mapping doesn’t account for all workflow stages the item has been through. Try loading via the filter used by the board and manually mapping the all historical workflow statuses used to see if this resolves your problem.

If the above doesn’t help, please add the following information to your support request to get us started:

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• What you experienced

• What you were doing when you experienced it

• What you expected to see

• Any screengrabs you can take of the problem

• Any JS errors that your browser shows in the JS console. How do I find this?

We always attempt to respond to , and resolve , issues as quickly as possible. Thanks for being a customer!