Troubleshooting

I can’t load ActionableAgile

Your network or browser are blocking access to the app.

1. Check your browser extensions

   1. Turn off any ad blockers to see if this resolves your problem.

2. Check your network

   1. Can you load the app outside of your network but not inside? Please work with your organization’s support team to allow access to https://analytics.actionableagile.com from your network.

You have ad blockers or other browser extensions blocking the app.

Turning off ad blockers or configure them to always allow our site to function.

I get errors when loading data in ActionableAgile

We need more information to troubleshoot

Please contact us and provide the following information, at minimum, to help with troubleshooting your data-loading issues:

• copy and paste any javascript errors from your browser’s developer console. How do I find this?

• generating and providing a HAR file generated when you load the page. How do I do this?

I am having performance issues while loading Trello data

You may have a browser extension causing the performance issue.

Try deactivating your screen monitoring extensions such as Bird Eats Bug

ActionableAgile is showing issues which should not appear OR not showing issues which should appear in the chart

We need more details to troubleshoot

Please give us:

• A description of what you expect to see

• Information on the issue: issue type and whole issue history

• A CSV export of your data from ActionableAgile

My data looks different than I expected

Your items moved backwards in your workflow

How ActionableAgile handles work that moves backwards in the workflow.

A filter has been applied

If you see a green funnel on the left of the top bar, it means that there is at least 1 filter set, you can hover over it to see the list of the filter and where they were applied. You can either found them and reset the filter or clear your browser storage which will delete all settings.

Your payment was not processed - Bank authentication required

3D Secure attempt incomplete
The cardholder began 3D Secure authentication but has not completed it

Our subscription management system, Recurly, should sent you an email to go through the 3DS process. You will find the steps here, once this is done will the transaction be able to go through.